> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://dots.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 2.0 Do customers receive an "abandoned cart" notification if the user hasn't placed an order?

Yes, a push notification about an "abandoned cart" arrives after 30 minutes to all users in the application who created a Cart, but did not complete the order.


![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_1l0uy3v.png)


The link to this article is: [here.](https://dots.crisp.help/en/article/do-customers-receive-an-abandoned-cart-notification-if-the-user-hasnt-placed-an-order-jt5578/?bust=1698414266669)