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# 2.0 Customer support in chats of popular messengers. Integration of chatbots through the SendPulse service

The update of the support chat integration allows you to use chatbots to support customers through the most popular messengers.

When using this communication channel, the client immediately receives a notification about the operator's response - there is no need to stay on the site or in the application. This will allow the operator not to lose the dialogue with him, and the client to receive an appropriate answer or help.

You can learn more about chats with SendPulse account subscribers [in the instructions](https://sendpulse.com/knowledge-base/chatbot/livechat?_gl=1*14dcasp*_ga*NzYwNzE1NTMwLjE2ODY5MDk1NjU.*_ga_46NQ594GKJ*MTcwMTE3NDc5Ny44LjAuMTcwMTE3NDc5Ny4wLjAuMA..*_fplc*VkxpSERSaXUyZk1Vb09YWktrNyUyQmZyTnY0eERSMjBpWUFZMXR3TXF1Z3AzSWdsN0l0eVpYeWpMY08wZkYlMkZVQ0g4VFhySFdzbFFacGp5UjFnWkw3TnRuT1FjYjBXZlNEYjkxUDdrbjhEMGFvSENUJTJCUm1hQk9xOTA2WVMwdE1BJTNEJTNE).



Link to this article: [here](https://dots.crisp.help/en/article/customer-support-in-chats-of-popular-messengers-integration-of-chatbots-through-the-sendpulse-service-1hv224j/) .