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# 2.0 Customer order history and cashback information

Each registered customer has an account with the history of all orders and the history of cashback transactions ** [(if this feature is enabled)](https://dots.crisp.help/en/article/cashback-settings-m5rlxf/) **

The history contains detailed information on each of the orders and allows you to blacklist a customer, activate or delete his account. Use the **Cashback** tab, to view the cashback transaction history, as well as to withdraw or deposit a certain amount of cashback.

# Access to order history

The order history page is available via a direct link from the order card, or via search by the customer's phone number.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_hjvlg5.png)

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_c8b4uh.png)

# Available elements

### User info

This tab shows detailed information about the customer and their orders. 

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_psikhu.png)

The top of the page contains the following information:

* Customer’s name, with a link to the company selection page or the company menu page (in the case of a mono-brand) with a side menu for placing an order by phone.
* Customer’s language.
* The number of successfully completed orders and the average check.
* Customer's phone number. Click on the number for calling.
* The amount of cashback on the customer's internal account.
* Link to call history.
* Customer’s status. Available statuses:
      **- Active.** The customer is able to make orders.
      **- Blocked.** The customer is on the blacklist and cannot place orders.
      **- Deleted.** Permanently deletes the customer's account.
* The Update button, that lets you refresh the info on the page.
* An editable note where you can provide additional information about the customer. Its editing is also available from the ** [order card.](https://dots.crisp.help/en/article/order-card-in-the-monitoring-panel-1n8sxag/) **
* Three most often chosen companies and the number of successfully completed orders in each of them.
* The customer's taste preferences in the form of icons of frequently ordered product/dish categories.

Below is a table with all customer orders. Orders can be highlighted in three different colors. White - the order is successfully completed. Red - the order has been canceled. Green - the order is in progress. The table contains the following information:

* **Order number**. Click on the number to open the order card.
* **Type.** Ordering method (website, app, CC, on-site).
* **Name**. Customer’s name added at checkout.
* **City.** City of ordering.
* **Location.** Company name and location address.
* **Date**. Ordering date.
* **Order.** Order items and their price.
* **Bill.** Order price.
* **Cashback.** Amount of earned cashback.
* **Delivery method.** Type of delivery.
* **Address.** Delivery address.
* **Wishes**. Wishes for the order.
* **Received.** Final order status and delivery delay.\

**Note:** History of orders will only become available after the first completed order.

### Cashback

This tab contains the cashback transaction history, with the ability to withdraw or deposit a certain amount of cashback. This tab only becomes available if cashback is enabled in ** [system settings.](https://dots.crisp.help/en/article/cashback-settings-m5rlxf/) ** To manage customer cashback, you must have the appropriate permission.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1l8c8cp.png)

To manually credit cashback, enter the amount in the **Cashback** field, add a note in the **Comment** field and then click **Add.** Enter a positive amount for crediting cashback. Enter a negative amount for deducting cashback. The comment for the transaction will only be available in the transaction history and will not be visible to customers.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_ur77qs.png)
 
![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_f0wmxe.png)

The transaction table contains the following information:

* **Order number.** Click on the number to open the order card.
* **Date.** Transaction date.
* **Cashback.** Cashback amount.
* **Type.** Type of transaction (order or manually).
* **Status.** Current status of a transaction.
* **Comment.** Note to the transaction (will contain the name of the company in case of an automatic transaction).

**Note:** If there was a withdrawal and depositing of cashback in one order, then both transactions will be displayed separately.

Link to this article: ** [here](https://dots.crisp.help/en/article/customer-order-history-and-cashback-information-1hrx2i9/) **