> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://dots.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 2.0 Control panel. Settings. Integrations. Mail Service

Before getting started, it is important to set an email address for system notification and reports.

# To set up the email address:
1.  In the Control Panel, click **Settings**.    
2.  Go to the **Integrations tab**.    
3.  In the list of integrations, find **Mail Service** and click the pencil icon.    
4.  In the **Email for system mailings** field, add or change the desired email address.    
5.  Click **Save**. 
    
![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_dx9bxq.png)

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_1w9x8w2.png)


Add an email address in the _“[name@dotsplatform.com](mailto:name@dotsplatform.com)”_ format.

**Important**: Instead of a personal one, it is recommended to use a business email address with limited access for certain number of people. This allows you to avoid losing important information when changing the service manager.

**Note:** **Use the basic gateway** setting means using the Dots Platform email gateway for sending messages. This function is active by default and does not require modification.


Link to this article: ** [here](https://dots.crisp.help/en/article/add-an-email-address-for-mail-service-zch46w/) **