> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://dots.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 2.0 Control panel. Settings. Integrations. Chat

This page contains links to chatbots. The use of chatbots allows you to activate a support chat on the website and in the mobile application, through which users can go to a convenient messenger and get help from a support operator.

**Importantly! **Chat bots can be connected to any chat service through which the operator will receive messages and respond to them. It is most convenient for this functionality to use the [SendPulse](https://sendpulse.com/features/chatbot?_gl=1*qpujr6*_ga*MTk3OTg2MjM2My4xNjkyMzc0MTU1*_ga_46NQ594GKJ*MTcxNDA1Mjg3Ni45LjEuMTcxNDA1MzA3NS4wLjAuMTI3MjA4NDI1OA..*_fplc*aUZyeU04bWw4T2dPMGdvZ2NWYkt3V04lMkJSU0xoRFg3YnhrdnhsWDMzU3RUJTJGeVl6ajJuVVE3VVJ3T3h3V0l5V1FFYWY1OFFCMlhtSk1nS0N0akElMkJMRjl2bzhDSEtzcUh6Rldva3dmcGl0R3glMkZpbTlZSWFmS1NXaEJTdTQ5eVElM0QlM0Q.) or [Crisp](https://crisp.chat/en/) service, which have a convenient interface and will be easy for operators to use .

### Integration settings

* Open the **Settings** section in the Control Panel.
* Go to the tab **Integrations.**
* Click on the edit icon opposite the **Chat** block
* Add links to registered chatbots.
* In the **Type** field, select the **Chat-bots** setting
* Check the box **Live chat**
* Click **Save.**

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_5lzzzi.png)

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_5tk6cf.png)

In advance, it is recommended to set up chains of automatic responses of chatbots, so that when contacting the user, he immediately receives a response from the bot, until the operator has processed the received message. Including chat services, such as [Send Pulse](https://sendpulse.com/knowledge-base/chatbot/telegram/create-flow?_gl=1*6yw6yl*_ga*MTk3OTg2MjM2My4xNjkyMzc0MTU1*_ga_46NQ594GKJ*MTcxNDA1Mjg3Ni45LjEuMTcxNDA1MzE0MC4wLjAuMTI3MjA4NDI1OA..*_fplc*aUZyeU04bWw4T2dPMGdvZ2NWYkt3V04lMkJSU0xoRFg3YnhrdnhsWDMzU3RUJTJGeVl6ajJuVVE3VVJ3T3h3V0l5V1FFYWY1OFFCMlhtSk1nS0N0akElMkJMRjl2bzhDSEtzcUh6Rldva3dmcGl0R3glMkZpbTlZSWFmS1NXaEJTdTQ5eVElM0QlM0Q.) are used to set up automatic message chains.


# Display examples


![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_3na1w8.png)

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_1rge7ez.png)

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_ef1wvr.png)

Link to this article: [here](https://dots.crisp.help/en/article/support-chat-1of563m/?bust=1702303773190).