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# 2.0 Control panel. Settings. Editing a city. Delivery tab. Order Merging

If two orders can be delivered within a single route, the system can merge them together. This optimizes the delivery process, saves time and resources.

# Table of contents:
1. Enable automatic merging of orders
2. Max. delivery time of merged orders
3. Time buffer between pick-ups

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_vzmbwg.png)

After enabling this feature, the system will automatically merge two orders within the single route and close delivery time.

### To enable automatic merging of deliveries:
1.  In the Control Panel, click **City Management**.    
2.  Locate the city you need and click the pencil icon.    
3.  Click the **Logistics** tab.    
4.  Select the **Enable automatic merging of orders** checkbox.    
5.  Click **Save**.
    
# 1. Enable automatic merging of deliveries

For the system to merge orders automatically, it is required to add the maximum delivery time of merged orders (from pick-up until it is delivered to the customer). It allows the products in the merged orders to stay fresh during the delivery process.

### To set up the maximum delivery time of merged orders:
1.  In the Control Panel, click **Settings**.    
2.  Locate the city you need and click the pencil icon.    
3.  Click the **Delivery → Order Merging** tab.    
4.  In the **Max. delivery time of merged orders**, set the desired time in minutes.    
5.  Click **Save**.
    
The default value is 25 minutes.
** _Example_ **
_If the value = 25 and the pick-up time of the first and the second order is 1 PM and 1:15 PM, respectively, then for successful merging, the delivery time of the first order must be no later than 1:25 PM (1:00 PM + 25 min), and the second - 1:40 PM (1:15 PM + 25 min)._

# 2. Max. delivery time of merged orders

Set the maximum time buffer between orders’ pick-ups that can be merged.

### To set the time buffer:
1.  In the Control Panel, click **Settings**.    
2.  Locate the city you need and click the pencil icon.    
3.  Click the **Delivery → Order Merging** tab.    
4.  In the **Time buffer between pick-ups**, set the desired time in minutes.    
5.  Click **Save**.
    
The default value is 10 minutes.
** _Example_ **
_If the value = 15 and the pick-up time in the first location is 1:00 PM, then for successful merging, the pick-up time in the second location has to be no later than 1:15 PM._

# 3. Time buffer between pick-ups

In the Monitoring Panel, merged delivery orders are connected with a green line and have a chain icon highlighted in green.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1c6u3ig.png)
When clicking the paperclip icon, you’ll see the delivery map and other technical info.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_5eoy3z.png)

**Important:** In case of multiple drop-off delivery, both customers will see all the courier's movements, which may cause confusion. If necessary, you can disable the ** [Display courier’s position](https://dots.crisp.help/en/article/enable-real-time-courier-tracking-for-customers-174cjv9/) ** for all your customers.


Link to this article: ** [here](https://dots.crisp.help/en/article/20-control-panel-settings-editing-a-city-delivery-tab-order-merging-1dyzctk/) **