2.0 Why do not all orders display information about the apartment number and floor?
If the client, when placing an order, did not select the Inside delivery option on the check-out page, the data on the floor and apartment are not required.
If Inside delivery is activated, the system will not let the order pass without this data and will highlight the empty fields.
If the client has chosen home delivery and specified the apartment and floor data, then the apartment number and floor will not be displayed in the order card. This data is displayed only in orders placed with inside delivery. Customers often mistakenly believe that home delivery is inside delivery.
To visually distinguish between home delivery and apartment delivery in the Monitoring Panel, you need to pay attention to the delivery icon in the order card.
An example of what home delivery looks like:
An example of what inside delivery looks like:
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Link to this article: here
If Inside delivery is activated, the system will not let the order pass without this data and will highlight the empty fields.
If the client has chosen home delivery and specified the apartment and floor data, then the apartment number and floor will not be displayed in the order card. This data is displayed only in orders placed with inside delivery. Customers often mistakenly believe that home delivery is inside delivery.
To visually distinguish between home delivery and apartment delivery in the Monitoring Panel, you need to pay attention to the delivery icon in the order card.
An example of what home delivery looks like:
An example of what inside delivery looks like:
*
Link to this article: here
Updated on: 17/06/2024
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