This article describes the course structure of Dots Platform Academy.

Course 1: Structure and features of the Dots Platform

Overview of Dots Platform capabilities - video
Dots Platform Website Overview - video
Overview of mobile applications and the ordering process - video
Management panel and its tasks - video
Tasks and capabilities of the Order Monitoring Panel - video
Dots Business App - video
Dots Delivery and its tasks - video
Organization of delivery service based on Dots Platform - video

Course 2: Setting up service cities

Basic city settings - video
Basic company settings - video
Managing users and their access - video
Dashboard Reports - article | video
-----* Order statistics - article | video
Financial management - article

Course 3: Overview of the Dots Business application

Dots Business app authorization and review:
Authorization in the application - article
+ * Overview of the application - article | video
Work instructions of the manager of the issuing point - article
+ * Working with orders in the Dots Business application - article | video
The complete cycle of order processing - article

Course 4: Organization of delivery service logistics

------* Courier service management - article
Modes of logistics and options for their organization - article | video
The role and tasks of a logistician - article
Logist's workplace. Overview of the Monitoring Panel - video
Features of creating a courier account - article | video

Course 5: Dots Delivery capabilities. Courier processing of orders

Dots Delivery app authorization and review:
- Authorization in the application - article
- Review of the application - article | video
--------* Accounting of courier finances in the Dots Delivery application - article
Instructions for couriers (order autodistribution mode) - article
Courier instructions (Ether mode) - article

Course 6: Organization of customer service support

The role and tasks of the support operator - article
Working with orders in the Monitoring Panel - article / video
Setting up the operator's workplace - article
Order card in the Monitoring Panel - article / video
Additional services and their role in support:
------* The role and tasks of the support manager - article
Client card - article

Course 7: Marketing possibilities of the service

Marketing in the field of food delivery. Strategy. Channels. Tools. - article
+ * Push mailings - article | video
Creating and setting up promotions - article / video
Promotion of the type "Discount" - article | video
Free Shipping Promotion - article | video
Promotion of the type "Certificate" - article | video
Action of the type "Complex action" - article | video
+ * Creating promotional campaigns - article | video
Reviews and rating - article | video
Involvement of specialized specialists in marketing and design - article

Course 8: Website and application design, features and requirements

SEO possibilities of websites based on the Dots Platform - article | video
Service design settings - article | video
Adding and customizing products - article | video

Course 9: Integrations with Dots Platform. Features and settings

Available integrations - article
Open APIs to configure with other POS - article
Integration with marketing tools - article
Integration settings with the SendPulse service - article | Youtube channel




Link to this article: here

Updated on: 15/12/2023