This article describes scripts for call center employees, as well as algorithms for the most common situations.

Accepting an order over the phone

Beginning of the shift

Partnership call

First order of a new customer

Incoming call from a courier

Incoming call from a company location

Incoming call with a message about an error or a question

Prepayment

Order cancellation

Complaint

The customer does not pick up the order

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Updated on: 27/05/2024