2.0 Change the assigned courier in the Monitoring Panel

This function allows you to quickly assign or change a courier in cases of need or force majeure.

To change a courier, go to the Monitoring Panel and find the required order card. Then click Change next to the courier's name and call sign in the quick action bar.



After that, you’ll see a window which allows you to select the following parameters:



Courier fleet
Courier status
Courier himself

Below are the following options:

Do not merge with other orders. Disables the possibility of merging this order with other orders.
Do not change the courier for this order automatically. Eliminates the possibility of changing the courier when changing the preparation due time, etc.
Redistribute to an available courier. In cases where the assigned courier cannot deliver the order, it will be automatically assigned to the most suitable courier.

Note: When distributing an order to a courier who’s offline, he will be able to work with it, but will remain offline.
Note: If a courier has not been assigned, then when you click Change, the same window for assigning a courier will appear.


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Updated on: 27/05/2024